Student File Direct -FAQ

Come back often to check for updates!

We’ll post all of our commonly asked questions to this page.

How do I upload documents?

1-minute video

  1. Make sure student is in your school task page. If they are not click “Send to School Task Page” after clicking student’s name.
  2. Create document requests by clicking “Multi-Add” or “Add.”
  3. Upload your scanned file to each individual document request using the “upload” buttons.
  4. When all documents have been uploaded, click “Send to FAS for Review."

Where do I find the reject reason?

30-second video

  1. Make sure student is in your school task page. If they are not click “Send to School Task Page” after clicking student’s name.
  2. Create document requests by clicking “Multi-Add” or “Add.”
  3. Upload your scanned file to each individual document request using the “upload” buttons.
  4. When all documents have been uploaded, click “Send to FAS for Review."

Where can I download the forms?

1-minute video

1. Make sure student is in your school task page. If they aren’t, click “Send to School Task Page” after clicking student’s name.
2. Create document requests by clicking “Multi-Add” or “Add.”
3. After document requests were saved and you are back in the student’s file, click “Create Packet”
4. Choose which forms you want to download, then click “Download” in top-right corner
5. New browser tab will open with forms selected for download or print

How do I download the Reviewed packet?

40-second video

1. Navigate to your “Reviewed Page.”
2. Recently cleared files will populate first.
3. Click the name of the student whose packet you want to download.
4. Click “View Packet” on left hand size.
5. The watermarked packet will open in a new window for print or download.

How do I log in and create password?

1. Visit www.fasedge.com
2. If you’ve never created a password, click “forgot password”
3. Type your email address in all lower case, with no spaces
4. Click SEND
5. Check your SPAM/Junk folder if an email was not sent to your inbox.
6. The email sent will guide you on creating a password

What is the status of the file I sent FAS?

1. Check the status of your file by clicking the “FAS tasks” page
2. All the student files you sent to FAS will populate
3. Above the student’s address will be the status of the file in either blue or green.
  • Selected for Verification = FAS has not opened the file
  • In 1st Review = FAS is reviewing the file
  • Ready for 2nd Review = File review has started
  • In 2nd Review FAS = reviewing for anything missed in 1st review
  • In Final Review = FAS is making corrections or in process of clearing

June 2021

REVIEWED PAGE UPDATE:

You can now hide packets in the reviewed page after you’ve downloaded the information you need. You will notice a new gray indicator in the reviewed page labeled “HIDDEN.”

  1. To hide a student card, open it by clicking the student’s name.
  2. On the Document request bar where you would download their cleared packet, you can check “HIDE FROM REVIEWED”
  3. This will move the card into the HIDDEN bucket of this page.
  4. If a REVIEWED file undergoes another review like professional judgement, when the student is cleared a second time, the card will NOT be hidden. After reviewing the newest cleared packet, you can check HIDE again.

DOCUMENT REQUEST UPDATE:

In anticipation of student integration – you may see a new document request type called ACKNOWLEDGEMENT. This is only viewable in the single ADD document option.

Creating an ACKNOWLEDGEMENT is for the student to click that they’ve read your comments on their file. 

Reminder: Student Integration is NOT LIVE yet. Please stay tuned for more information on student integration updates as we slowly roll out.